Metso islaunching Data-driven Performance Services to empower the mining industry withfaster, fact-based issue resolution. Metso’s Data-driven Performance Servicesare a set of innovative equipment performance solutions designed to helpcustomers prevent production losses, avoid safety risks, and ensureconsistently optimized operations. Data-driven Performance Services offerharmonized service capabilities that cover the entire minerals processingflowsheet.
Metso’stransformative data-driven solutions are a combination of intelligentthresholds, advanced analytics, and AI-enabled diagnostics capable of capturingand describing complex cases for faster action. The analytics and AIcapabilities are complemented by Metso’s continuously expanding global networkof data-driven experts to ensure consistent and responsive service delivery.The enhanced remote monitoring and troubleshooting capabilities reduce the needfor onsite inspections and resident experts.
“Data-drivenPerformance Services empower mining operations to move from reactive topredictive, insight-driven decision making. Based on our analysis from live customercases, the Data-driven Performance Services solutions have cut issue resolutiontimes up to 50 per cent by having the data available for analysis when issuesarise,” says Arttu-Matti Matinlauri, Vice President of Minerals segmentDigital at Metso. “Whilst proactively monitoring the equipment on behalf of ourcustomers, on average, we have identified a potential risk every 1400 hours ofoperation, saving over 08 hours of production per solved case. These riskswould have otherwise been missed by our customers.”
Two scalable service levels
Metso’sData-driven Performance Services are designed for site maintenance andoperations teams to maximize equipment availability, reliability, andperformance through two scalable service levels:
- Data-driven TechnicalSupport provides fast and fact-based troubleshooting and issue resolution.Through live equipment data, Metso’s experts can improve first-time fix ratesand reduce production losses. The expanded data-driven expert network ensuresconsistent delivery of services.
- Data-driven ConditionMonitoring enables early detection of equipment related issues andfailures through continuous remote monitoring. AI-powered analytics and expertdiagnosis ensure prioritized actions, reducing unplanned downtime and safetyrisks, improving availability, uptime, and performance. Combined with LifeCycle Services, Metso can conduct the corrective actions efficientlyon-site.